Santander Cycles closed for five days in November: dates, free ride code and new app

London’s Santander Cycles hire scheme will shut down completely for five days this month, from the evening of Friday 13 November to the evening of Tuesday 17 November, while TfL switches to a new system and app.

Why are Santander Cycles closing?

TfL says the scheme needs a complete system upgrade. When it reopens, riders will use a new Santander Cycles app, unlock bikes by scanning a QR code on the bike, and be able to pay with Apple Pay and Google Pay.

What can’t I do during the closure?

For the five days you will not be able to hire a bike, buy access, or view your account, whether you use the app, a docking station terminal or a membership key. That includes the e-bikes.

Read more: South Kensington station upgrade begins, with step-free access due in 2031

What about my membership?

Annual Pass holders will get a free seven-day extension and Monthly Pass holders a free five-day extension, both added from 17 November.

How do I get a free ride?

Download and register on the new Santander Cycles app and use the code NEWAPP to get one free single ride, including on an e-bike. iPhone and Android users can pre-order the app from TfL’s Santander Cycles page.

How else can I get around?

Private dockless e-bike operators will keep running, and the Tube, buses and London Overground are not affected. Plan ahead if you rely on hire bikes for the commute that week.

Sources: Transport for London, IanVisits. Photo: Nick-D / Wikimedia Commons, CC BY-SA 4.0.