Revolut outage hits app and payments as company says customers’ money is safe

Revolut customers faced disruption on Tuesday morning, 20 October, with users reporting trouble opening the app, making payments and accessing account information. The company has acknowledged problems affecting multiple services and says it is working to resolve them.

Update: 20 October 2026, 09:55 BST. This report reflects the statements and service information available this morning; the position may change as recovery work continues.

What Revolut has said

In a statement on its official X account, Revolut confirmed that several services were affected. It said the issue had been identified during the morning and apologised to customers experiencing disruption. The message also addressed an immediate concern for anyone unable to see their account: the company says customers’ money and data remain safe.

“We can confirm that all our customers’ money and data are safe,” Revolut wrote. That is the company’s assurance, rather than an independent security assessment by Energy Radio. Its statement should not be confused with confirmation that normal service has already returned.

Read Revolut’s original outage announcement using the button below, or open the update directly on X.

What the UK status page shows

At our latest check, the official UK system-status page displayed “Partially unavailable: 30”. Its service list covers everyday functions including sign-in, card payments, transfers, cash withdrawals and adding money by bank card, alongside business and other services.

The wording matters: a partial interruption does not establish that every customer, transaction or country is affected in exactly the same way. Nor does a working website necessarily mean a card payment or transfer will succeed. Customers need to check the particular service they are trying to use.

The page is a live reference point, so readers opening it later may see a different position from the one recorded in this article. A recovery message, when available, will be more useful than an old screenshot or a search-engine preview of an earlier status.

Customers report problems at home and abroad

In a discussion about this morning’s disruption, people identifying themselves as UK users described difficulties accessing the service. Other contributors reported similar problems in European countries. Some said payments had failed; another said transactions were still working despite difficulties with other features. These are individual accounts, not a verified measure of the outage’s geographic reach.

A separate customer discussion included reports from people travelling overseas who were struggling to pay for day-to-day needs. Contributors described login errors and uncertainty over what they could still use. Those reports help explain the practical frustration, but they do not establish that every account has lost access or that money has disappeared.

The RevolutSupport account also acknowledged a disruption affecting several services in the discussion and said engineers were working on restoration. For customers, the unresolved question was when normal access would return. The statements reviewed for this report did not give a firm restoration deadline.

Why the interruption matters for London listeners

An account problem can quickly become a practical problem when it coincides with the morning commute, a shop visit or a journey abroad. Someone may need to check a balance before buying a ticket, confirm that a payment has arrived, or work out whether a declined transaction actually went through. Those are different questions, and a general outage message cannot answer each person’s account-specific situation.

For local businesses, the same distinction applies between taking a customer’s payment and accessing their own banking tools. This report does not establish that any particular London shop, transport operator or venue has suffered an outage. The confirmed incident concerns Revolut’s services; readers should avoid assuming that an unrelated payment problem has the same cause.

Where to follow further updates

The most direct places to follow developments are Revolut’s UK status page, its main X account and Revolut Support. The company’s X profile directs account-specific queries to its support team or the help section in the app.

For now, the confirmed picture is a service interruption, customer reports of access and payment difficulties, and a public reassurance from Revolut about money and data. The precise experience varies between users. A confirmed recovery announcement is still needed before this morning’s disruption can be described as resolved.